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frequently asked questions

 

OUR PRODUCTS

 
You have many styles that I have never seen before, are your gear authentic winning products?

In one word, YES, all our products are 100% genuine Winning products.

We get this question a lot as many websites out there sell some fakes/copies made in Pakistan or other countries. The products sold on Kozuji come from the one and only Winning factory in Japan. We have hundreds of happy customers and if our gear were not original, you would have heard about it.

The reason why we have unique designs is that we order customs gear. We publish them on Kozuji once we receive them so you can have some unique design without any waiting time.

 
Can I personalize the gear or add my name on them?

We used to be able to provide this service but because of the long leadtime and small production capacity, we are no longer able to offer this service. We hope this can change in the future.

 
The product I want to buy is listed on your website but do you really have it in stock?

All the items listed as "In stock" on our website are indeed in stock and ready to be shipped.

 
Can I Use Promo Codes?

Our prices are fixed and we do not have promo codes.

 

SHIPPING & DELIVERY

 
Where do you ship and how long does it take?

We ship our products worldwide. Depending on countries, we will use either Japan Post Expedited EMS or DHL Express Worldwide. The delivery time is between 2 and 10 days to most countries.

For accessories, you can also select the cheaper standard airmail option with a delivery time that varies between 10 and 20 days depending on countries.

 
Do your prices include VAT/GST, import taxes and duty?

NO, the shipping price you pay is for the handling and shipping ONLY.

Any charges due to import duty and local taxes are the responsibility of the buyer.

Please check with the respective authority to determine if any excess charges may be applicable.

Local import taxes may be collected by the delivering freight company depending on destination.

 
I am coming to Japan, can I visit your store?

Unfortunately we do not have a physical store and only sell through our website. However, we can ship your order to your hotel or any other address anywhere in Japan. Just give us the exact time and date you want it delivered.If it is a hotel. Do not forget to mention the room number, phone number and make sure that the name matches your hotel reservation.

 

RETURN POLICY

 
How Can I Change Or Cancel My Order?

We dispatch orders on almost every working day so if you made a mistake or wish to cancel your order, please, contact us right away.

 
Can I return or exchange my gear?

Please check our Return & Exchange Policy for more details.

 
 

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